Last updated 13th June 2019

Terms and Conditions

 

Ultimate TCG reserves the right to change the Terms and Conditions at any time, without notice, and changes take effect on the day they are posted.

 

1.Website Content and Accuracy

Ultimate TCG takes the upmost care to provide accurate product descriptions and prices, but with hundreds of items online errors
may occur in these areas. If an item is listed at an incorrect price or with incorrect information, we reserve the right, at our sole discretion, to cancel any orders placed for these items. In any events of mispriced items, we will either contact you to find a resolution or cancel your order and notify you of such cancellation as necessary.

 

2.Refusal of orders.

By placing an order on our site you are requesting to purchase goods from Ultimate TCG. We reserve the right to refuse trade and cancel your order at any point without prior warning and you will be notified of the reason why.

Some items may have restrictions put on them to limited stock availability or special offers. We reserve the right to refuse orders where methods have been used to circumvent such restrictions.

3.Payment

Payments is taken in full at the time when the order in placed.

4.Pre-Orders

 

When you pre-order items payment is taken in full at the time the order is placed, this acts as a reservation and you can expect to receive them on release date. You may cancel any pre-orders up until it is dispatched
In the event that pre-order prices change between the time of ordering and the release date, you have the right to cancel the order and receive a full refund or receive a credit voucher for the different to use on the site.
On rare occasions with popular products we may not receive our full allocation from supply to fulfil all orders. In this situation products will be allocated in order of when the order was placed and we will refund any unfulfilled orders immediately.

5.Voucher Codes and Special Offers

We provide a range of different voucher codes for a variety of things and have a number of items that go on special offers, many of our codes can be used across the whole site and some for specific products.

Voucher Codes for Individual Members cannot be passed on and used by other people, we reserve the right to immediately cancel any orders where this has been attempted, we will notify and refund the payment immediately, and the voucher code will be removed. 

Voucher codes cannot be used for Pre-Orders where the Early Pre-Order discount is already applied, we reserve the right to immediately cancel any orders where this has been attempted, we will notify you and refund the payment immediately.

6.Address Errors, Missed and Refused Deliveries

It is your responsibility to provide us with the correct address details. Goods posted that cannot be delivered due to an error with the address provided, we reserve the right to charge additional postage to resend the items again or cancel your order and provide a refund and recover costs for failed delivery. 
If the delivery is refused we reserve the right to cancel the order and recover costs incurred for the return of the items from any refund. If you do not wish to keep the order and cancel, it is advised you take receipt of the delivery and return it as directed in our return's policy.

If you have any questions regarding any of our terms and conditions please Contact Us.

3 St. Andrews Close, Oswaldtwistle, Lancashre, BB5 3NH

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Lancashire, UK