We have a number of options available for delivery to suit your needs. Currently we only ship to Mainland UK.
Our primary delivery providers are Royal Mail or Collect Plus, though we may use others where these services may not be available for certain areas in which we will confirm this with you at the time of dispatch. We may make changes the delivery method chosen to unsure the most efficient and secure option is used, this may include adding signatures or changing the delivery provider, any additional costs for these will not be charged to our customers.
We aim to ship orders the same day when received before 12.00pm Monday - Friday, orders received after this time will be shipped next working day.
Orders for items which include Pre-Orders will be dispatch when all items are received into stock. Items that are currently in stock ordered at the same time as Pre-Order items will be shipped when the full order is ready for dispatch, if stock items are required sooner we request that these are placed on separate orders to Pre-Order items
Please note we are not open bank holidays and weekends.
Royal Mail Economy Delivery - Estimated delivery time 3-5 working days from dispatch date
Royal Mail Standard Delivery - Estimated delivery time 1-3 working days from dispatch date.
Economy Courier Tracked Delivery - Estimated delivery time 3-5 working days from dispatch date. Tracking details available.
Courier 48hr Tracked - Delivery typically within 2 working days from dispatch date. Tracking details available and will require a signature.
Free and Reduced Delivery
We offer free Royal Mail Economy Delivery on orders over £20, free Economy Courier Tracked Delivery on order over £30, and free 48hr tracked delivery on all orders over £80.
You can also get reduced delivery depending on order value:
Economy Courier Tracked Delivery - Reduced Delivery on orders £20 or more
Courier 48hr Tracked - Reduced Delivery on orders £50 or more
Returns and Cancellation
You have the right to cancel your order within 14 days of purchase.
If you wish to cancel your order after items have been dispatched, return postage cost must be paid by you.
All products must be returned as they were sent out. Sealed products must be returned in their original packaging, unopened and undamaged.
With any items not returned is this condition we reserve the right to refund at 50% of their sales cost (Not applicable to faulty of damaged items).
Items received in damaged condition or found to be faulty can be returned within 30 days of purchase.
When informed of damaged or faulty we will always try and find the best resolution for both parties.
Pre-Order items can cancelled anytime up to release date, and 14 days from release date. If cancelled after dispatch standard cancellation rules apply.
We reserve the right to refuse returns or charge suitable fees after these periods.
Returns to be sent to:
3 St. Andrews Close
If you have any questions regarding deliveries and returns please Contact Us.